SUPPORT

We usually reply within two business days.

Email support@burna.win and include your account email and what you were doing.

My workouts aren't counting

Make sure Burna has Apple Health access (iOS Settings, Privacy & Security, Health, Burna). Only workouts recorded after the pool's scoring start count. Pull to refresh on the Home tab to sync.

A workout looks wrong

Open the workout in the app and tap the dispute button. We review it and fix the score if needed.

How do I join a friend's pool?

Go to the Pools tab and enter the invite code they shared.

Can I cash out my points?

No. Points have no cash value and are only used inside the app.

How do I delete my account?

In the app, go to Profile, then Delete account. Or email us and we'll do it for you.